Saturday, November 5, 2011

A Review: Kohls

I'd like to take a moment to share with you my thoughts on the popular department store Kohls. I first encountered Kohls several years ago, and recently a Kohls store popped up in our home town. I have shopped our local Kohls three times, and all three of those times had a customer service experience that was above and beyond. Here is a summary of my three scenarios:

1) In August/September, I was desperately searching for a tuxedo or suit for my son to wear in a wedding. We found the last item we needed, black dress shoes, at Kohls on clearance for $9 (as well an another item). When I got to the register to pay, I realized I forgot my $10 Kohls voucher that I received in the mail. When I mentioned this to my husband, the cashier told me no problem, she would give me the discount anyway!

2) A few weeks ago I walked into Kohls to browse and found a few shirts I liked on a rack that was marked 60% off. However, the electronic sign on the rack only reflected a 25% discount. When I asked a sales associate, they confirmed the 60% sign was a mistake, but they honored the price for my purchase!

3) Unfortunately one of the above mentioned tops shrunk in the dryer, so last week I went back to Kohls to repurchase the top. They had it, so I went to buy it along with other clothing items as well. The cashier told me they have a hassle-free return policy and not to re-buy the shirt, but to go get my other one and do an exchange, even without a receipt or tags! She put it on hold for me and I did the swap the next day.

My local Kohls is three for three on satisfying this customer. I will absolutely be giving Kohls more of my business! And, in honor of this review, here is a 15% Off Printable Shopping Pass for Kohls (sale, regular and even clearance!) for you!


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